Contact us
We read every message. Pick the topic closest to yours so it reaches the right person, and we aim to reply within two business days.
- Help with your accountSigning in, prices, holdings or anything else.
- Privacy and your dataAsk for a copy of your data, a correction, or deletion.
- Report a security issueFound a vulnerability? Tell us privately first.
- PressInterviews, comment on the gold market, or brand assets.
- PartnershipsDealers, educators, media and technology companies.
- Make a complaintTell us what went wrong and what you would like us to do.
Every topic goes to support@thegoldmetrics.com. Please do not send passwords, one-time codes or full ID numbers by email.
Before you write
- Account settings. Currency, appearance and deleting your account are in the account menu at the top right of the app.
- Questions about gold. The Gold Consultant, the chat button at the bottom right of every page, answers most of them instantly, and the TGM Academy covers the basics for free.
Privacy requests
You can ask for a copy of your personal information, ask us to correct or delete it, or object to how we use it. Email us from the address on your account with the subject “Privacy request”. We may ask you to confirm it is you, and we respond within 30 days. You can also delete your account yourself at any time from the account menu. See our Privacy Policy for details.
Reporting a security issue
If you believe you have found a security vulnerability, email support@thegoldmetrics.com with the steps to reproduce it. Please give us a reasonable time to fix it before telling anyone else, do not access or change other people's data, and do not disrupt the service. We will not take action against anyone who reports an issue in good faith and follows these rules, and we will keep you updated as we fix it.
Press and media
For interviews, comment on the gold market or our logo and product images, email support@thegoldmetrics.com. Please include your publication and deadline.
Complaints
If we have got something wrong, we want to put it right. Email support@thegoldmetrics.com with:
- your name and the email address on your account;
- what happened and when, with screenshots if you have them;
- what you would like us to do about it.
What happens next:
- We confirm we have your complaint within two business days.
- Someone not involved in the original issue looks into it.
- We send you a full written reply within 15 business days. If we need longer, we tell you why and when to expect it.
If you are not happy with our reply, tell us and a director will review it. When we offer services that are regulated, this page will also name the regulator or ombudsman you can take your complaint to.
Beware of impersonators
We will never message you first offering returns, ask for your password or a one-time code, or ask you to send money to a personal account. Our emails come only from addresses ending in @thegoldmetrics.com. Read more in our risk disclosure.
Follow us
We are @thegoldmetrics everywhere.
Company details
- Legal name
- thegoldmetrics Inc.
- Registered in
- Delaware, United States
- support@thegoldmetrics.com